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Store Policy
Privacy & Safety Policy
1. Information We Collect
When you use and interact with our website, we may collect and process the following data:
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Website usage information: details of your visits, including pages viewed, resources accessed, traffic data, location data, and other communication data.
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Voluntary information: information you provide to us when registering for updates, creating an account, or making a purchase.
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Communication records: any information you provide when contacting us by email, chat, or other means.
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Cookies and tracking technologies: used to improve website functionality, personalize your experience, and analyze traffic.
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2. How We Use Your Information
The information collected is used to operate our website and deliver products and services to you. In addition, we may use the data for:
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Providing the information or services you request from us.
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Sending you information about our products and promotions, only where you have given consent.
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Informing you about updates, changes to our website, services, or product range.
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If you have previously purchased from us, offering you details of similar or related products that may interest you.
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Improving our website experience and customer service.
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3. Disclosing Your Information
We do not sell, trade, or rent your personal information to third parties. We may only share your information in the following limited circumstances:
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If we sell all or part of our business, your data may be transferred to the buyer.
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Where disclosure is required by law or legal process.
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To prevent fraud, protect security, or reduce the risk of fraudulent activity.
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With trusted third-party service providers (e.g., payment processors, delivery services) who assist in operating our business, and only to the extent necessary.
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4. Your Rights Under GDPR
As a resident of the European Union, you have the following rights regarding your personal data:
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Right of access – You may request a copy of the information we hold about you.
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Right of rectification – You may request that we correct any inaccurate or incomplete information.
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Right to erasure – You may request that we delete your personal data, where legally permissible.
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Right to restrict processing – You may request that we limit how your data is used.
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Right to data portability – You may request that we transfer your data to another organization or to you directly.
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Right to object – You may object to certain types of processing, such as receiving marketing communications.
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If you wish to exercise any of these rights, please contact us. We will respond to all requests within the time period required by law.
Customer Care
1. Pricing & Duties
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All prices include VAT.
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For deliveries outside the EU, shipping costs, customs duties, import taxes, and related charges are the responsibility of the customer and will be shown at checkout (where possible) before you confirm your order.
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2. Payment Methods
For your convenience and security, we accept the following payment options:
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Credit & Debit Cards (Visa, MasterCard, Maestro, American Express)
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PayPal
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Online Bank Transfer
All transactions are processed securely, and payment confirmation is provided immediately after checkout.
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3. Shipping & Delivery
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We ship with our trusted partners DHL, UPS, and GLS.
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The approximate delivery time is 5–8 working days.
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Home delivery takes place on weekdays between 09:00–17:00.
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Delivery within the EU is free of charge.
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For countries outside the EU, shipping costs and duties apply and will be calculated at checkout.
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4. Returns & Refunds
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To ensure your satisfaction, we offer a 7-day money-back guarantee. This allows you to return your carpet(s) within 7 days from the day of delivery and receive a refund. Refunds are issued using the same payment method used for the purchase.
*Please note: The carpet must be returned in the same, unaltered, and unused condition as when received. To avoid transportation damage, pack the carpet carefully in the original packaging or equivalent protective wrapping.
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Return shipping costs are paid by the customer. For orders delivered outside the EU: customs duties, import taxes, and related charges are non-refundable. If you wish to make a return, please contact our Customer Service team for detailed instructions and assistance.
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5. Damaged or Wrong Item
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If your carpet arrives damaged or you receive the wrong item, please notify our Customer Service team within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost to you. In such cases, Yasco will cover all shipping expenses related to the return and replacement.
Contact us via Mail
Toellergasse 42/5/21
1210 Vienna
Austria
Contact us via Whats app
00436603471779
contact us via
Chat
Contact us via Social media
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